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New England Lean Blog:

The Story of Chris and Tony

As we start to wind down for the holidays and year’s end, I always find myself becoming reflective. During a group discussion at the AME workshop in Boston I recently lead on Employee Engagement, someone asked me what my proudest…

#Muffingate, or “Customer Service Part II”

Ah Customer Service. The oft-discussed topic that rarely (if ever) seems to go anywhere. Our blog post on this topic from a few weeks ago elicited some interesting responses from folks. While some folks commented that customer service is all…

@NELeanguy Twitter feed:

NELeanguy @NELeanguy
Ugh-new car shopping. Where shoddy yesteryear sales tactics take over what should be an enjoyable experience. Today…
h J R
NELeanguy @NELeanguy
RT @Women_Sports: The reason why people give up so fast is because they tend to look at how far they still have to go, instead of how far t…
h J R
NELeanguy @NELeanguy
Bad process and no #pokayoke allows inmate to escape.
h J R
NELeanguy @NELeanguy
RT @AnneCGraham: The future of #Manufacturing isn't what you expect. My #mfg 5.0 manifesto will help you see what you need to do to #survi…
h J R

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Smaller Manufacturers Association of CT, Inc           AME Association for Manufacturing Excellence           

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