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New England Lean Blog:

#Muffingate, or “Customer Service Part II”

Ah Customer Service. The oft-discussed topic that rarely (if ever) seems to go anywhere. Our blog post on this topic from a few weeks ago elicited some interesting responses from folks. While some folks commented that customer service is all…

Lean & Customer Service

We talk a lot of about Lean here in the office. We talk about the tools and the methods; the strategy and the approach. We’ve seen and heard it all (or so we think!), both positive and negative. When you…

@NELeanguy Twitter feed:

NELeanguy @NELeanguy
RT @MassCEC: 2nd year in a row, Boston named the #1 startup destination in the U.S.! @USCCFoundation https://t.co/oCiYcxpWed @BosBizJournal
h J R
NELeanguy @NELeanguy
The more OCRs and #Lean I do, the more convinced I am that slow and methodical is the best way to achieve sustainab… https://t.co/Xl2HOolAZ7
h J R

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UI PRIME program CT energy