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New England Lean Blog:

The Story of Chris and Tony

As we start to wind down for the holidays and year’s end, I always find myself becoming reflective. During a group discussion at the AME workshop in Boston I recently lead on Employee Engagement, someone asked me what my proudest…

#Muffingate, or “Customer Service Part II”

Ah Customer Service. The oft-discussed topic that rarely (if ever) seems to go anywhere. Our blog post on this topic from a few weeks ago elicited some interesting responses from folks. While some folks commented that customer service is all…

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 Proud members of...

Smaller Manufacturers Association of CT, Inc           AME Association for Manufacturing Excellence           


 An Authorized Contractor of...

UI PRIME program CT energy